Digital Product & Access Policy

Effective Date: August 12, 2026

The SoloSideKick provides digital business tools designed to help solo entrepreneurs and small business owners work with more clarity and less overwhelm.

This policy explains what you receive when you purchase a SoloSideKick digital product, how access works, and what to do if you need help.

1. What You Are Purchasing

When you purchase a SoloSideKick digital product, you are purchasing the right to use that product according to the terms provided with your purchase.

Unless specifically stated otherwise, your purchase does not transfer ownership of:

• The SoloSideKick software

• Source code

• Product systems

• Proprietary workflows

• Templates

• Documentation

• Designs

• Branding

• Other intellectual property

Your business information and original materials remain yours.

2. One-Time Purchase

Unless a specific product clearly states otherwise before purchase, SoloSideKick products are offered as a one-time purchase rather than a recurring SoloSideKick subscription.

You will not be automatically enrolled in a recurring SoloSideKick subscription for a product presented as a one-time purchase.

Some optional third-party services used with a SoloSideKick product may charge their own subscription, usage, transaction, or service fees.

Those third-party fees are separate from your SoloSideKick purchase.

3. How Product Access Is Provided

Depending on the product, access may be provided through:

• A SoloSideKick website or online product area

• A customer account

• A secure access link

• A digital file

• An email

• A connected third-party service

• Another electronic delivery method described with the product

The exact delivery method may differ between products.

Follow the access instructions provided after your purchase.

4. Your Purchase Email

Please use an email address that you can access when purchasing a SoloSideKick product.

Your purchase email may be used to:

• Confirm your order

• Verify your purchase

• Provide product access

• Recover or resend access

• Provide important product notices

• Respond to support requests

If you later contact us about access, please use or provide the email address used for your purchase whenever possible.

5. If You Do Not Receive Access

If you complete a purchase and do not receive access as expected, please do not purchase the product again.

First:

1. Check the email address used for your purchase.

2. Check your spam or junk folder if access was expected by email.

3. Contact The SoloSideKick through our Contact Us page.

Please include:

• Your name

• Your purchase email

• The product name

• A brief explanation of what you are missing

We will review the appropriate purchase and access records and help with the next step.

6. Access Verification

For your protection, we may need to verify an order, license, fulfillment record, or other purchase information before restoring or resending product access.

A support request alone does not establish ownership of a purchase.

We will not intentionally create duplicate licenses or provide paid product access when we cannot reasonably verify the applicable purchase or authorization.

7. Personal Business Use

Unless a product specifically includes a different license, SoloSideKick products are intended for use in your own business.

You may use the product to help operate your business and create business materials for your legitimate business activities.

You may not:

• Resell the SoloSideKick product

• Give copies of paid products to others

• Share paid access outside the applicable license

• Repackage the product for resale

• Publish proprietary product files or code

• Claim The SoloSideKick product or system as your own

• Create unauthorized copies intended to replace or compete with the original product

8. Your Business Information

Some SoloSideKick products allow you to add information about your:

• Business

• Brand

• Products

• Services

• Audience

• Goals

• Content

• Marketing activities

• Business preferences

You are responsible for the information you choose to provide.

Your underlying business information and original content remain yours.

Please do not enter unnecessary passwords, financial account information, highly sensitive personal information, or confidential information belonging to someone else.

Our handling of personal information is also described in our Privacy Policy.

9. Product Setup

Some products may require a small amount of setup before they can provide personalized results.

Where setup is required, instructions will be provided.

SoloSideKick products are designed to keep setup as simple as practical.

Some setup options may be optional.

If something is optional, you can skip it and return to it later unless the product specifically explains that it is required for a particular feature.

10. Third-Party Accounts and Services

Some SoloSideKick features may work with external services such as:

• Google

• Shopify

• Etsy

• Social media platforms

• Email providers

• AI providers

• Payment providers

• Other business platforms

You may need your own valid account with a third-party provider to use certain connected features.

The third-party provider may have its own:

• Terms

• Privacy policy

• Fees

• Subscription requirements

• Usage limits

• Account requirements

These third-party services are separate from The SoloSideKick.

Any charges you pay directly to a third-party provider are not included in your SoloSideKick purchase unless explicitly stated otherwise.

11. Connected Account Access

If a product allows you to connect an external business account, you should only connect an account that you own or are authorized to use.

You remain responsible for:

• Maintaining your third-party account

• Following that platform's rules

• Maintaining appropriate passwords and security

• Reviewing actions performed through connected services

The SoloSideKick cannot control changes made by third-party platforms.

12. AI Features

Some SoloSideKick products may include AI-assisted functionality.

Depending on the feature, AI may help generate, organize, analyze, summarize, or improve business information.

AI functionality may rely on external technology providers.

AI output can vary and should always be reviewed before you rely on it, publish it, send it to a customer, or use it to make an important business decision.

Additional information is provided in our AI Use & Disclaimer Policy.

13. Product Updates

The SoloSideKick may update products to:

• Fix problems

• Improve usability

• Improve security

• Simplify workflows

• Improve existing features

• Adapt to changes in connected platforms

• Maintain product functionality

An update may change the appearance, organization, wording, workflow, or technical operation of a product.

Updates do not necessarily mean that new products, separate services, future premium offerings, or substantially different functionality are included with an earlier purchase.

14. What "One-Time Purchase" Does Not Automatically Mean

A one-time purchase means you are not being charged a recurring SoloSideKick subscription for that purchase unless recurring charges were clearly disclosed and separately agreed to.

It does not automatically mean that:

• Every future SoloSideKick product is included

• Every future feature is included

• Every future service is included

• Custom development is included

• Unlimited personal support is included

• Third-party services will remain free

• Third-party platforms will remain available forever

• Every future major version or separate product will be included

Any additional paid offering will be clearly identified before purchase.

15. Support

Support for a SoloSideKick product may include reasonable assistance with:

• Product access

• Setup questions

• Understanding how to use the product

• Confirmed product problems

• Bug reports

• Access recovery after appropriate verification

Unless specifically included with your purchase, standard product support does not include:

• Done-for-you business management

• Ongoing personal business consulting

• Custom software development

• Custom integrations

• Managing your third-party accounts for you

• Support for problems entirely within an unrelated third-party service

We will still try to point you toward the appropriate next step when possible.

16. Product Availability

We make reasonable efforts to keep SoloSideKick products available and functional.

However, digital products can sometimes be affected by:

• Maintenance

• Security updates

• Technical problems

• Internet outages

• Third-party service outages

• External platform changes

• Changes outside our reasonable control

Continuous uninterrupted access cannot be guaranteed.

If an issue affects your SoloSideKick product, please contact us so we can determine the appropriate next step.

17. Discontinued or Changed Third-Party Services

SoloSideKick cannot guarantee that a third-party provider will continue offering a particular service, feature, API, account type, pricing structure, or integration.

If a significant third-party change affects a SoloSideKick feature, we may:

• Update the product

• Modify the affected workflow

• Provide an alternative method when practical

• Remove functionality that can no longer be safely or reasonably supported

We will aim to preserve the main purpose of the SoloSideKick product whenever reasonably possible.

18. Product Changes and Improvements

SoloSideKick products are designed to become simpler and more useful over time.

For that reason, we may change or remove features when doing so improves:

• Clarity

• Reliability

• Security

• Ease of use

• Product performance

• Customer experience

Not every product update will add more features.

Sometimes making a product better means simplifying it.

19. Separate SoloSideKick Products

The SoloSideKick is a family of business tools.

Purchasing one SoloSideKick product does not automatically give you access to every product in the SoloSideKick family unless a bundle or offer specifically states otherwise.

Products may work together while still being sold or licensed separately.

20. Refunds

Access and refund eligibility are governed by our Refund Policy.

If something is not working correctly, please contact us before purchasing another copy or assuming that your access has been lost.

21. Security

You are responsible for protecting:

• Your email account

• Your passwords

• Your devices

• Your connected business accounts

• Any credentials associated with services you choose to connect

Please contact us if you believe your SoloSideKick product access has been compromised.

22. Changes to This Policy

We may update this Digital Product & Access Policy as our products, delivery methods, or technology evolve.

The effective date at the top of this page will show when the policy was most recently updated.

23. Contact Us

If you have questions about your product, purchase, or access, please contact The SoloSideKick through the Contact Us section of our website.

When contacting us about a purchase, please provide the email address used at checkout whenever possible.

The SoloSideKick
Website: thesolosidekick.com